B o o k s   b y   H a l e

This book is for first line managers, supervisors, and HRD and performance improvement consultants. It is full of techniques, examples, and guidelines for helping people be more productive.

"…brimming with practical advice, useful tips and techniques….Whether you are new to supervision or a seasoned veteran, this book is a must!"

The chapters are: 1. How leaders set direction 2. How to identify objectives 3. How to provide direction 4. How to set expectations 5. How to identify behaviors that lead to performance

6. How to get the most from training & orientation 7. How to use job aids to support performance 8. How to make giving feedback less painful 9. How to recognize & reward people

Performance-Based Evaluation: Tools and techniques to measure the impact of training by Judith Hale, Ph.D., CPT. (ISBN: 0787960357, Pfeiffer, 2002, hardcover, 275 pages, $52.00.) Includes a CD with over 40 tools.

Each chapter contains examples of real world applications, tools, common missteps, and tips and techniques.

"Contains critical yet rigorous methods, tools, and advice on all aspects of measurement. "Rated ***** on Amazon.com

The chapters are: 1. Evaluation as a strategy 2. Why measure effectiveness and efficiency 3. How to measure effectiveness 4. How to measure efficiency 5. How to measure hard & soft skills 6. How to measure required programs

7. How to measure elective training 8. How to evaluate delivery alternatives 9. How to sample people & documents 10. How to collect data 11. How to analyze data - descriptively 12. How to analyze data- inferentially

Performance-Based Certification: How to design a valid, defensible, cost-effective program by Judith Hale, Ph.D., CPT. (ISBN: 0787946400, Pfeiffer, 2000, hardcover, 200 pages, $55.00.) Has a disk with tools you can use to develop your own program.

Describes all aspects of developing, implementing, and maintaining a certification program. The guidelines cover how to certify employees, contractors, third-party distributors, suppliers, and customers. Each chapter describes common mistakes and tips on how to avoid them.

"Chapter three alone is worth the price of the book."Rated ***** on Amazon.com

The chapters are: 1. Business driver 2. Requirements 3. Standards 4. Business case 5. Assessment

6. Governance & administration 7. Re-certification & maintenance 8. Going global 9. Implementation 10. Measuring results

Performance Consultant's Fieldbook: Tools and techniques for improving organizations and people by Judith Hale, Ph.D., CPT. (ISBN: 0787940194, Pfeiffer, 1998, softcover, 200 pages $45.00.) Has a disk with over 20 tools you can use.

The first part focuses on how to become a performance consultant. The second part provides models and guidelines for identifying barriers to performance, diagnosing performance problems, selecting interventions, and measuring results.

"A pragmatic guide…the examples reflect real-world situations."Rated ***** on Amazon.com

The chapters are: Part One: Making the Transition 1. Performance consulting 2. The transition 3. Costs 4. Credibility

Part Two: Performance Consulting 5. Environment and norms 6. Needs assessment 7. Interventions 8. Measuring results 9. Measuring people performance

Where To Get the Books

The books are available through:

• www.amazon.com
• www.ispi.org
• www.pfeiffer.com

Or call:

1-800-274-4434 (Pfeiffer) or 301-587-5430 (ISPI)

Standards and Workbooks by Judy

Standards for the Training Function. (Training Certification, Inc. 1995, three-ring binder, 200 pages $75.00.). The standards are in a workbook format and come with a CD that contains performance checklists, sample surveys, and interview questions you can adapt to your own use. There are seven standards, 43 performances, and 293 criteria for evaluating the efficiency and effectiveness of the training function. The standards are:
1. Customer Relations
2. Leadership
3. Measures
4. Processes
5. Marketing
6. Change
7. Managing the Assets

How the Standards Were Developed

Judith established a taskforce with representatives from business and industry to develop the standards. The members of the taskforce were:

• ABB, Art Isaacs, Director of Worldwide Training and Certification and Eric Berlin, Global Certification Program Manager
• Allstate, Mark Lindner, Director of Training and Development
• AT&T, Linda Rublee, District Manager, AT&T School of Business
• Bellcore TEC, Roger Place, Manager, ISO 9000
• ComEd Paul Sikkema, Manager of Nuclear Maintenance and Operations
• Corporate Dynamics, Jolynn Wade, Training Consultant
• Discover Card, Robyn Mendolson, Senior Training Consultant
• FedEx, George Pollard, Manager of HRD
• IBM, Richard Davis, Education Consulting Services Manager
• McDonald's, Wayne Wolf, Department Head, International Purchasing
• Sandia National Laboratories, Charline Seyfer, Corporate Education Manager
• SWI, Diane Wagner, Senior Consultant
• U.S. Department of Defense, Diana Davis, Training Consultant

How to Order The Standards

You can order the Standards at info@haleassociates.com with a purchase order.

Workbook by Judy

Workbook and Job Aids for Developing Valid Tests (Training Certification, Inc. 1995, soft cover, spiral bound, 100 pages $60.00). This workbook contains the rules, examples, guidelines, and worksheets for:

• Designing a test
• Developing performance objectives
• Developing multiple-choice questions
• Developing matching questions
• Developing fill-in questions
• Developing performance checklists
• Doing an item analysis
• Setting pass scores

How to Order The Workbook

You can order the Workbook at info@haleassociates.com with a purchase order.

White Papers by Judy

Periodically, Judy develops white papers. Electronic copies of these papers are available for free. The white papers are:

• A Perspective on Performance Improvement Consulting
• A Perspective on Work Process Redesign
• An Overview of Certification Programs
• Business Planning Guide
• A Perspective on Competencies

How to Order The White Papers

To get copies of the White Papers please send your request to info@haleassociates.com.